If nothing shows up in the Excel toolbar or if the Velixo functions are unavailable after you install the product, it's important to verify the following:
- Ensure that you are using Excel 2010 for Windows, or a later version. Both 32-bit and 64-bit editions are supported.
- Attempt to open the add-in manually from the Windows application data folder:
%APPDATA%\Velixo\Velixo Reports Pro for Excel and Acumatica
Double-click VelixoReportsPro32.xll for 32-bit versions of Excel, or VelixoReportsPro64.xll for 64-bit versions. Velixo Reports contains a digital signature. However, depending on your security settings, Excel may prompt you to trust this add-in.
- Attempt to uninstall and reinstall the product again.
In some cases, the add-in becomes disabled. To confirm that the add-in is enabled, open Excel and follow these steps:
- Open the File menu:
- Next, select Options:
- In the popup window, click the Add-ins menu item. You should see two entries in the Add-ins list.
The add-in will not function properly if either component is disabled. If you find this to be the case, choose Disabled Items from the small drop-down menu at the bottom of the window and then press the Go button.
- If any item is disabled, it will appear in the popup window:
- Select any Velixo items and click Enable.
If nothing appears in the Disabled Items popup window, verify that both the Excel Add-ins and COM Add-ins sections contain a check in the box for Velixo Reports:
- Restart Excel and check to see that Velixo Reports is functional.
If following the steps above does not resolve your problem, here are additional troubleshooting steps that you can follow:
- Manually open the add-in XLL file. The add-in is located in %AppData%\Velixo\, and can be opened like any Excel file. Use VelixoReportsPro32.xll if you're using the 32-bit version of Excel, or VelixoReportsPro64.xll if you're using the 64-bit version of Excel.
- Check registry settings to ensure the XLL file is set to auto-load. The exact path will depend on the version of Excel that you have installed. For Excel 2016, the path is:
In this registry key, you should find a string value named OPEN and pointing to the path where the XLL file is installed: